Comments on: Incompetent so and sos http://www.monkeyjuggler.net/meanderings/2008/05/27/incompetent-so-and-sos/ "A beer and some convo" Mon, 16 Jan 2012 11:28:07 +0000 hourly 1 http://wordpress.org/?v=3.3 By: Clurb http://www.monkeyjuggler.net/meanderings/2008/05/27/incompetent-so-and-sos/comment-page-1/#comment-4088 Clurb Fri, 30 May 2008 10:39:27 +0000 http://www.monkeyjuggler.net/meanderings/?p=565#comment-4088 Wonderful. Now you just need to make a formal complaint about being sighed at. Wonderful. Now you just need to make a formal complaint about being sighed at.

]]> By: alby http://www.monkeyjuggler.net/meanderings/2008/05/27/incompetent-so-and-sos/comment-page-1/#comment-4087 alby Fri, 30 May 2008 08:18:16 +0000 http://www.monkeyjuggler.net/meanderings/?p=565#comment-4087 Just spoken to them. Got a sigh from the operator. Apparently the letters all say this but don't include the special upgrade discounts wot get offered. In other words I get a deal that normally costs £19.99 but have £12.99 discount which isn't mentioned in the letter. So I do have the £7 per month rate. It WILL come in the next bill. Hurrah. Just spoken to them. Got a sigh from the operator.
Apparently the letters all say this but don’t include the special upgrade discounts wot get offered. In other words I get a deal that normally costs £19.99 but have £12.99 discount which isn’t mentioned in the letter.

So I do have the £7 per month rate. It WILL come in the next bill. Hurrah.

]]> By: Jay http://www.monkeyjuggler.net/meanderings/2008/05/27/incompetent-so-and-sos/comment-page-1/#comment-4079 Jay Wed, 28 May 2008 20:18:34 +0000 http://www.monkeyjuggler.net/meanderings/?p=565#comment-4079 I've just switched to 3, who offered me £25/month for a heavy duty deal. They started charging me £28/mo. and when I rung up to politely request a rectifcation of the mistake, they insisted that I had a contract for the larger amount. I loudly protested that no contract existed, to no avail, despite repeatedly pointing out that £25 was the agreed amount, no matter how much they say it "should ave been" £28. Many more calls later, having spoken to various managers, still no movement from them, other than to threaten me with early termination fees if I withdrew from the non-existant contract. So I wrote to them, with the all-important words "formal complaint" in the first sentence, and told them they had a) no signature (it was a phone order); b) no internet transaction (same reason); and c) no voice recording. They rang the next day and capitulated. Moral : Assert your rights, ideally in writing. HTH -- Jay I’ve just switched to 3, who offered me £25/month for a heavy duty deal.

They started charging me £28/mo. and when I rung up to politely request a rectifcation of the mistake, they insisted that I had a contract for the larger amount. I loudly protested that no contract existed, to no avail, despite repeatedly pointing out that £25 was the agreed amount, no matter how much they say it “should ave been” £28. Many more calls later, having spoken to various managers, still no movement from them, other than to threaten me with early termination fees if I withdrew from the non-existant contract.

So I wrote to them, with the all-important words “formal complaint” in the first sentence, and told them they had a) no signature (it was a phone order); b) no internet transaction (same reason); and c) no voice recording. They rang the next day and capitulated.

Moral : Assert your rights, ideally in writing.

HTH

–
Jay

]]> By: LP http://www.monkeyjuggler.net/meanderings/2008/05/27/incompetent-so-and-sos/comment-page-1/#comment-4076 LP Wed, 28 May 2008 10:38:20 +0000 http://www.monkeyjuggler.net/meanderings/?p=565#comment-4076 I had a similar letter from my mobile company. I had been told £15 on the phone, the letter said £25. I phoned them up last night and ranted, they hung up half way through. I phoned back and ranted some more - they told me that it was a standard letter, and that the price they gave me on the phone was a special deal because I'm a previous customer - many reassurances were given that I'll only be charged £15 I'm doubtful. Especially as the email they said they'd send me to confirm hasn't arrived... I had a similar letter from my mobile company. I had been told £15 on the phone, the letter said £25.

I phoned them up last night and ranted, they hung up half way through. I phoned back and ranted some more – they told me that it was a standard letter, and that the price they gave me on the phone was a special deal because I’m a previous customer – many reassurances were given that I’ll only be charged £15

I’m doubtful.

Especially as the email they said they’d send me to confirm hasn’t arrived…

]]> By: Tom http://www.monkeyjuggler.net/meanderings/2008/05/27/incompetent-so-and-sos/comment-page-1/#comment-4075 Tom Wed, 28 May 2008 01:45:46 +0000 http://www.monkeyjuggler.net/meanderings/?p=565#comment-4075 I need to have one of those phone calls, too. My phone that supposedly came with a 2Gb memory card seems to have filled with about half a gig of music on it. I need to have one of those phone calls, too. My phone that supposedly came with a 2Gb memory card seems to have filled with about half a gig of music on it.

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